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Delivering Happiness

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Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? Its all standard operating procedure at Zappos, the online retailer thats doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazines annual Best Companies to Work For list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
Product Details

Author: Tony Hsieh

Language: English


Binding: Paperback

Publisher: Grand Central Publishing

Release Date: 2013-03-19

Pages: 272

ISBN: 0446576220

ISBN13: 9780446576222