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Difficult Conversations: How to Discuss What Matters Most

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The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: a[ Decipher the underlying structure of every difficult conversation a[ Start a conversation without defensiveness a[ Listen for the meaning of what is not said a[ Stay balanced in the face of attacks and accusations a[ Move from emotion to productive problem solving
Product Details

Author: Douglas Stone, Bruce Patton, Sheila Heen

Language: English

Edition: (Edition: 10 Anv Upd)

Binding: Paperback

Publisher: Penguin Books

Release Date: 2010-11-02

Pages: 352

ISBN: 0143118447

ISBN13: 9780143118442